质量管理改进的方法

01

过程质量管控

(一)做好过程识别和结果应用。
只有掌握每道工序和每个岗位的要求及相互关系，现场质量管理才会有效。
现场管理13问，即：要弄清本工序顾客是谁?供方是谁?要输出/输入什么?对输出/输入的衡量标准是什么?子过程、资源、人的资格、方法、指标等的要求只有对自己所从事的过程一清二楚，明白过程只要有一点不受控或不稳定，输出(结果)就会不稳定和永远做不到一致性；不断寻找发现问题的机会并找到解决问题的方法；把过程识别的结果应用到流程、控制计划、岗位责任书、岗位作业指导书中去，才能起到有效作用。Process Quality Control(1) Do a good job in process identification and result application.Only by mastering the requirements and interrelationships of each process and each position can the on-site quality management be effective.

On-site management 13 questions, namely: Who is the customer of this process? Who is the supplier? What is the output/input? What is the measurement standard for the output/input? Sub-processes, resources, personnel qualifications, methods, indicators, etc. The only requirement is to be clear about the process you are engaged in, to understand that as long as the process is a little out of control or unstable, the output (result) will be unstable and will never be consistent; constantly look for opportunities to find problems and find solutions Only by applying the results of process identification to the process, control plan, post responsibility statement, and post operation instruction can it play an effective role